Welcome to Imperfect (imperfact.in).
By accessing or using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General Conditions

  • By placing an order on our website, you confirm that you are legally capable of entering into binding contracts.
  • We reserve the right to refuse service to anyone for any reason at any time.
  • Prices, product descriptions, and availability are subject to change without prior notice.

2. Product Information

  • We make every effort to display accurate product details, images, and descriptions.
  • However, slight variations in color, packaging, or appearance may occur.
  • All products must be used as per instructions provided.

3. Orders & Payments

  • Orders are confirmed only after successful payment.
  • In case of payment failure or suspicious activity, we reserve the right to cancel the order.
  • All prices are listed in INR unless otherwise stated.

4. Shipping & Delivery

  • Orders are processed and shipped as per our Shipping Policy.
  • Delivery timelines may vary depending on location and external factors.
  • We are not responsible for delays caused by courier partners or unforeseen circumstances.

5. Returns & Refunds

  • We offer a 7-day return policy from the date of delivery.
  • To be eligible for a return, the item must be:
    • Unused and unworn
    • In original packaging
    • With tags intact
    • Accompanied by proof of purchase
  • To initiate a return, contact us at:
    📧 imperfact.in@gmail.com
  • Returns sent without prior approval will not be accepted.

6. Damaged or Incorrect Products

  • Please inspect your order upon delivery.
  • If the product is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

7. Non-Returnable Items

The following items are not eligible for return:

  • Personal care and beauty products
  • Perishable goods
  • Customized or personalized products
  • Hazardous or flammable materials
  • Sale items and gift cards

8. Exchanges

  • We do not offer direct exchanges.
  • To get a replacement, please return the original item and place a new order once the return is approved.

9. Refunds

  • Refunds are processed after inspection of returned items.
  • Approved refunds are credited to the original payment method within 10 business days.
  • If 15 business days have passed since approval and you haven’t received the refund, please contact us.

10. European Union Customers

  • If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, provided the item is unused and in original condition.

11. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is the property of Imperfact.
  • Unauthorized use or reproduction is strictly prohibited.

12. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

13. Governing Law

  • These Terms & Conditions are governed by and construed in accordance with the laws of India.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:
📧 imperfact.in@gmail.com